Resume

Education

Carnegie Mellon University: Pittsburgh, PA Class of 2013 (QPA 3.60)

Bachelors of the Humanities and the Arts with a focus in Art and Psychology ; Double Major in Human-Computer Interaction

Graduated with Honors

Experience

User Research II at Citrix Systems   (December 2013 – Present)

Primary researcher for Customer Care and Support : created and executed a research strategy for the Citrix support site, focusing both on the customer’s self help experience and on internal Care and Sales account management and billing systems

Worked across product divisions on SaaS products and mobility apps in order to improve end-to-end customer experiences 

Acted as lead researcher for the GoToAssist product line during a time of major transition

Created and facilitated Design Thinking workshops and classes, led Hack Weeks, and developed an Innovation journey map to guide innovation strategy and incubate new ideas

Playpower Labs   (December 2012 – May 2013)

For Carnegie Mellon University’s HCI capstone course, researched, designed, tested, and implemented a teacher dashboard and learning tracker for the product Math Planet

 

Other Work

Ryan and Leigh Composing (December 2012 – Present)

As co-founder and lead writer for the compositional group, wrote the book and lyrics for two musicals.  Created and maintains the shows’ websites and promotional design work  (http://www.likedyingthingsdo.com/)

Like Dying Things Do, an original, full-length musical, received its first  public performance on May, 29th 2015 in Atlanta, GA

Webcomics : “The Cat is Dead” and “Dalmatiyen” (June 2015 – Present)

Writes, illustrates, and publishes original sci-fi and mystery webcomics which release updates weekly  (https://tapastic.com/floatslikebricks)

Short One Gaming (December 2015 – Present)

Hosts a comedy and gaming YouTube channel that releases new episodes daily

WindowBox (August 2012 – May 2013)

Conceptualized and built a demo for a visual novel/puzzle game designed to teach the player, through gameplay, about the functional areas of the brain

 

Methodologies

Contextual Inquiries

Survey design

Usability testing

Participatory design

Interviews

Remote user testing

Prototyping

Focus groups

Journey mapping

Workflow diagramming

Persona creation

Heuristic evaluation

 

Skills

Adobe Creative Suite:

Photoshop (digital painting, image editing, design, and animation)

After Effects (animation and video editing)

Illustrator (data visualization and design)

Flash (animation and game design)

Storyboarding

Comic Creation

Animation

Workshop Development

Project management

Voice acting

Writing

 

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